When ordering, orally or in writing, you are accepting the following terms and conditions.
Our prices and range of products are subject to change.


  • All our prices are VAT included.
  • We reserve the right to change our prices and range of products at any time, without prior notice.
  • Our offers are not binding. Oral agreements and exchange of information are valid once the written order is confirmed by us.


  • Products will be sent by the means we find most suitable
  • Prices exclude packaging and delivery charges which will be added to the amount due.
  • We can deliver the goods in instalments.
  • Ownership of the goods will only pass onto the client when we receive payment of all sums in full.

Conditions of payment

  • Full payment should be met within 15 days from billing date.


  • In case of defects, we accept complaints within 10 days of delivery.
  • In the unlikely event that the goods suffer damage during transportation, this should be mentioned to the shipping entity at the moment of delivery.

Return of goods

  • In case goods need to be returned, we will only consider the complaints made within 10 days of delivery.


  • Difference in shades of colour might depend on the type of textile, ink and print. These differences will not be treated as faulty goods.
  • Our warranty will not apply to any defect that is the cause of flock printing. We will not be held responsible should the client be unsatisfied with the flock printing he/she had demanded.

Tchoukball Promotion sàrl.
Phone: +41 22 368 00 41
Fax    : +41 22 368 00 28